Serenity Service - the most relaxing way to deal with flight delay 

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At Blue Cross®, part of our mission is to offer you the very best protection. That’s why we’re proud to offer our brand new Serenity Service. This exclusive service is available at no extra cost to anyone with Blue Cross travel insurance. It provides you a range of benefits if your flight is delayed, including access to an airport lounge or even a hotel room, depending on the length of the delay.

If your flight is delayed, you get more.

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How to benefit cost-free from our Serenity Service

Anyone covered by Blue Cross travel insurance can benefit from this service at no extra cost.

To register, simply:


Create an account


Enter your flight details and insurance policy number


Select a means of payment for compensation payouts (Interac, bank transfer, PayPal)

IMPORTANT: You can register your details up to 1 hour before your departure time.

How does Serenity Service Work?


Once you’ve registered, our system tracks your flight in real time. If your flight is delayed, you’ll receive a text message (SMS) or e-mail telling you how to benefit from the service.

Messages include:

  • notifications of flight delays

  • coupons for the lounge and hotel

  • notifications of fund transfers